A Metrics Ecosystem for Designing Quality E-Commerce Systems

Metrics quality evaluation framework for e - commerce systems

E-commerce B2C systems are diverse and their quality is difficult to be measured without a concrete methodology. In this paper we present a B2C-specific quality evaluation framework for web metrics that helps understand what needs to be measured and how. The framework uses three dimensions based on end-user interaction categories, metrics internal specs and quality sub-characteristics as define...

A model for assessing the quality of e-commerce systems

This paper presents a model used for assessing the quality of e-commerce systems. The proposed model is used for the analysis of user-centered quality characteristics of e-commerce systems and has formed the basis for the creation of expert evaluation checklists and surveys on user perceived quality of e-commerce systems. The paper discusses quality assessment of e-commerce systems, following t...

A reference model for designing an e-commerce curriculum

82 IEEE Concurrency T he e-commerce revolution has arrived. E-commerce business-to-business (B2B) revenue is projected to rise from $43 billion in 1998 to $1 trillion in 2003, a 23-fold increase. Consumer purchases online are expected to be worth $380 billion in 2003, up from an estimated $31.2 billion in 1999.1 According to a recent study by the University of Texas Center for Research in Elect...

E-Commerce 3.0: Rebuild the eCommerce Ecosystem

Designing for ROI: Toward a Value-Driven Discipline for E-commerce Systems Design

E-business management is an on-going process of understanding consumer needs and developing online solutions to meet those needs To be effective in today’s competitive environment of e-commerce, e-businesses cannot afford to neglect justifying the return on investment (ROI) of their online operations. Ideally, companies would like to understand how users are using their Web site and how this tr...